Table of Contents
- Why does One95 Lite use MFA?
- Is MFA required to access One95 Lite?
- How do I set up MFA?
- What if I am having difficulties using MFA due to accessibility needs?
- The authenticator app codes are not working.
- There is an MFA prompt at every login.
- How do I use MFA on multiple devices or shared accounts?
- How do I reset MFA due to a new or lost device?
Why does One95 Lite use MFA?
Multi-factor authentication (MFA) adds an extra layer of security to your One95 Lite account.
In addition to your username and password, you will confirm your login using a code from an authenticator app on your phone. This makes it much harder for anyone else to access your account.
Is MFA required to access One95 Lite?
One95 Lite requires MFA for all accounts. We understand this may be an adjustment, but MFA is a vital step in keeping your account secure.
MFA is mandatory and cannot be disabled. You can use any standard authenticator app (such as Google Authenticator, Microsoft Authenticator, Duo Mobile, or Authy), unless your school or district specifies a particular one. For setup or support, please work with your school or district’s technology team.
How do I set up MFA?
To set up MFA, install an authenticator app (such as Google Authenticator, Microsoft Authenticator, Duo Mobile, or Authy) on your mobile device. When you sign in to One95 Lite, our system will display a QR code. Open your authenticator app, scan the QR code, and the app will begin generating login codes for you.
If your school or district requires a specific authenticator app, please use the one they provide. For setup or support, please work with your school or district’s technology team.
What if I am having difficulties using MFA due to accessibility needs?
We understand that using an authenticator app may present challenges for some users. Since MFA is required on our platform, each account must have an authenticator app set up.
If you are experiencing difficulties, please work with your school or district's technology team. They may be able to recommend an authenticator app that better meets your needs or provide additional support for setup and use.
If your school or district’s technology team requires assistance from us, they can contact 95 Percent Group Support .
The authenticator app codes are not working.
If you are seeing errors when entering codes from your authenticator app, here are a few steps that usually resolve the issue:
- Make sure you enter the code before it expires, as codes refresh every 30 seconds
- If you have more than one, confirm you are using the correct account in your authenticator app
- Check that the date, time, and time zone on your mobile device and computer are accurate and set to update automatically, as incorrect settings on your phone or computer can cause codes to fail
If none of these steps resolve the issue, contact 95 Percent Group Support with details for assistance.
There is an MFA prompt at every login.
MFA is designed to prompt when certain security conditions are met, such as signing in from a new device, browser, or location, or after a period of inactivity. Because of these security requirements, you may be asked to complete MFA more often than expected.
While you can sign in from multiple devices, MFA cannot be disabled or bypassed.
To reduce prompts, we recommend:
- Using the same browser on a trusted device
- Allowing your browser to save cookies and remain signed in when possible
If you continue to see unexpected prompts, contact 95 Percent Group Support with details about your device and login environment for assistance.
How do I use MFA on multiple devices or shared accounts?
Each account on our platform is intended for use by a single individual. Shared accounts are not permitted under our end-user license agreement (EULA).
If you need to access your account on more than one device, you can install your authenticator app on your primary mobile device and use it when signing in on other devices (e.g., computer, tablet).
If multiple people need access, each person must use their own account with their own MFA setup to access their licensed products.
How do I reset MFA due to a new or lost device?
If you have changed phones or no longer have access to the device where your authenticator app was set up, you will be unable to log into One95 Lite until your MFA is reset.
95 Percent Group Support can reset your MFA, but we must first verify your account ownership. Once verified and reset, you will be prompted to set up MFA again the next time you sign in using your authenticator app on your new device.
To verify your account, please contact 95 Percent Group Support with the following information:
- Your full name as it appears on your account
- Your school and district name and address (no P.O. boxes)
- The date of your most recent login (if applicable)
- Secondary verification from your school or district’s technology team (please copy them on your reply)
Note: In some cases, we may require additional verification or escalate to our security team. This may extend response times. Opening multiple support cases for the same MFA reset request may also cause delays.
95 Percent Group Support is here to help! Contact us via the knowledge base support form.
To learn more about submitting tickets, reference our article on One95™ Support.
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